We provide a cost effective and premium service offering that delivers on target, inline with w with regulation and industry wide acts.
We provide a cost effective and premium service offering that delivers on target, inline with w with regulation and industry wide acts.
We provide a cost effective and premium service offering that delivers on target, inline with w with regulation and industry wide acts.
We provide a cost effective and premium service offering that delivers on target, inline with w with regulation and industry wide acts.
Contact
Let's get you to the right place first
Most requests are actioned faster through the right channel. Pick the one that fits — it takes a second, and it means your request lands with the person who can act on it.
01/ Need something done? Use a Form.
Our forms cover the requests we receive most: Maintenance, OC Certificate order, Key/Fob/Remote order, Insurance claim, Move in/out, Proxy
02/ Checking levies or an existing request?
Your Town Square portal holds your levy balance, meeting minutes, insurance certificates and the live status of every job we have open on your building. First timer? read the guide
03/ Everything else — reach us here.
Not covered above, or you'd simply rather write to us. Email is best — it reaches the whole team, so you're never waiting on one person's diary
PHONE
(03) 5976 1273
What happens next:
We respond within 2–3 business days, or within your owners corporation's management agreement timeframe if that's shorter.
Urgent matters are triaged within 1 business day.
04/ Tell us how we're going
Takes 30 seconds and shapes how we serve you.
Who you will be dealing with
Luke
Woollard
Managing Director
Accredited Strata Community Manager - Level 1B
With over 19 years experience in the property sector, Luke drives the company vision for PILOT® and ensures customer success.
Jo
Robinson
Senior Body Corporate Manager
With over 19 years experience, Jo is our senior team leader for PILOT® and is passionate about making a positive difference to the lives of people.
Stephanie
Robinson
Body Corporate Manager
Stephanie has more than 13 years experience in owners corporation roles and delivers positive outcomes for PILOT® clients
Susan Van Clark
Body Corporate Manager
With over 17 years of management experience, Susan Van Clark is a cornerstone of PILOT®'s body corporate management team.
Think you have what it takes?
Why do people like it here
We are a business that has been founded on a purpose. We measure our success by the impact we have on people. We take our work seriously and work on things that matter. We are building an exceptional team of people who are driven by a common sense of purpose and have exceptional expertise, empathy and emotional intelligence. We work on a variety of complex challenges and every project is different, so being proactive and prepared to think differently is what we expect. Our culture is open, everyone is a leader.
Equal opportunity employer
We are an equal opportunity employer, applicants are considered for all roles without regard for race, colour, religion, sex, national origin, age, physical or mental disability, sexual orientation, martial or parental status. We celebrate diversity and committed to creating an inclusive environment for all employees.
Think you have what it takes?
We are always interested to hear from passionate people. Seasoned industry professionals or otherwise. We value the creative mind and are open to people who are genuinely interested in delivering on our common purpose within context. If you feel you have what it takes, drop us an email. We'll be happy you contacted us. Alternatively, follow us on social to keep posted on the latest.
