Emergency contacts

Important

The numbers below are provided for unit owners who require emergency assistance outside of PILOT's office hours.

Emergency contacts

We understand that emergencies can happen from time to time and can be both alarming and / or frustrating. The numbers below are provided for unit owners who require assistance outside of Pilot's office hours. Please be guided by our helpful instructions which aim to get you back up and running quickly.

Please note: If the issue is not related to the common property and / or not covered by the Insurer, the costs will be payable by the Lot owner.

Emergency builder and make-safe works

Helpful instruction:

Please call if the building is damaged due to storm, rain, hail, flood, fire, impact damage, vandalism, burglary, earthquake, fallen tree, electrical, plumbing, and / or similar emergencies.

Priority One Building Services

1300 148 473

Gas leak

Helpful instruction:

Unit: Please call your personal gas retailer faults line if you experience no gas supply.

[ Contact Gas Retailer ]

On your bill

Helpful instruction:

If you smell gas or are concerned about gas appliance safety, immediately call: Gas Leaks and Emergency services on 1800 GAS LEAK (1800 427 532)

Building: Please call and report issues with your gas retailer faults line if there is a gas leak affecting the owners corporation (as the fault may still be their responsibility to rectify). If they are unable to assist with the problem, please call the emergency builder or plumber.

1. Gas Retailer, and then, 2. Builder / Plumber

As above

Glass

Helpful instruction:

Please call a glass repairer if broken / shattered glass affects the safety or security of the building.

O'Brien Glass

Express Glass

1800 719 857

13 12 18

Life threatening

Helpful instruction:

Please call if you have a genuine life threatening emergency. The 000 service is the fastest way to access the service required for your emergency. "Stay focused, stay relevant and stay on the line".

Police / Ambulance / Fire Brigade

000

Natural disasters

Helpful instruction:

Please call 000 if anyone's life is in danger. If you are seeking emergency help for urgent natural disaster related matters, then please call the State Emergency Service.

State Emergency Service

132 500

Plumber

Helpful instruction:

Please call if your building has an issue affecting the health / safety of the occupiers i.e. blocked sewer or broken plumbing fixture causing escape of water.

Beel Plumbing

1800 013 937

Power failure / electrician

Helpful instruction:

Unit: Please call your personal electricity retailer faults line if you experience no electricity supply.

[ Contact Electricity Retailer ]

On your bill

Helpful instruction:

Building: Please call the emergency builder or electrician for help with electrical faults at your building.

Jordan's Lighting & Electricians

(03) 5975 5745

Security gates and entry doors

Helpful instruction:

Please call the emergency builder if you are unable to enter your building gates or entry doors. Please call a locksmith if you are unable to enter your unit door.

Locksmith Services

1300 562 573

Lockmart

1300 594 903

Temporary accommodation (24 Hrs)

Helpful instruction:

Please call if your property is uninhabitable due to damage and you require alternate accommodation.

Quest Apartment Hotel Frankston

1800 334 033